Gi Group S.p.a. (Aut. Min. 26/11/04 Prot. N and deg; 1101-SG is looking for an important client operating in the Automotive field some CUSTOMER CARE AGENTS Who will be responsible for managing end to end customer enquiries & cases via phone, e-mail, chat delivering an omni-channel service. Key Accountabilities • Management and orchestration of complex customer cases (such as complaints) involving multiple internal departments covering all the possible • Support for clients who have issues with their cars • Provide precise and accurate information regarding products and services of all categories • Tight interaction with colleagues for what concerns the calls taken on their behalf Job requirements: • Degree/bachelor • Previous experience in the relationship with customers • Mother tongue level in one of the following languages: English, Dutch, French or GermanExcellent interpersonal and communication skills, focus on the customer satisfaction, proactivity, flexibility and problem solving complete the profile. The company offers:full time 6 months contract in shifts from 8 am to 8 pm from Monday to Saturday, five days a week. Place of work: Arese (Milan). Candidates of both sexes (D. Lgs. 198/2006) are invited to read privacy information (artt. 13 e 14 del Reg. EU 679/2016) on the web site miojob-internal-cv

Nome Azienda
Gi Group
Area Funzionale
assistenza clienti / call center / telemarketing
A tempo determinato
Milano (MI)

Annuncio numero 20837391 pubblicato il 29-12-2018

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